Letzte Aktualisierung: März 2026
The contract comprises the order form and these general terms and conditions of service.
The Supplier undertakes to perform the service described in the Order Form.
3.1 The Supplier assumes responsibility for organizing and executing the Service with its own resources, guaranteeing high technical and quality standards in compliance with the contract clauses.
3.2 The Supplier must perform the Service professionally with required diligence and expertise, following the Order Form provisions which are integral to the Contract.
4.1 Service dates are indicated in the Order Form.
4.2 The Supplier may withdraw for just cause, entitled to reimbursement of expenses and remuneration for work performed minus profit derived by the Customer.
4.3 The Customer may withdraw even after performance starts, provided they indemnify the Supplier for expenses, work performed, and lost profit.
5.1 Changes require written agreement from both Parties.
5.2 The Supplier allows the Customer to perform verification activities per Italian Civil Code Article 1662 and will provide necessary support. Verification costs are borne by the Customer.
6.1 The Customer pays amounts specified in the Order Form according to stipulated terms.
6.2 Payment occurs upon presentation of appropriate tax documentation.
6.3 The Supplier may suspend the Service without notice if the Customer is in arrears. Resumption requires full payment plus applicable interest.
6.4 If payment delay exceeds 30 days beyond the agreed term, the contract terminates per Italian Civil Code Article 1456 upon written declaration by the Supplier. The Supplier is entitled to 100% of total compensation plus interest.
7.1 Costs indicated in the Order Form incurred by the Supplier are reimbursed upon presentation of supporting documents.
7.2 For extra costs, the Customer pays the Supplier amounts equal to incurred costs upon invoice presentation.
8.1 The Customer indemnifies the Supplier against liability for direct and indirect damage, consequential damage, and lost profit from Contract performance, except for damage from willful misconduct or gross negligence by the Supplier or its employees.
8.2 The Customer exempts the Supplier from liability for service inefficiency, interruption, or damage from causes beyond the Supplier's control, including unforeseeable circumstances and force majeure events.
8.3 The Customer must use the Service lawfully and per the Contract, indemnifying the Supplier against third-party claims from unlawful Service use.
9.1 The Supplier maintains strict confidentiality regarding data and information obtained during negotiation, signing, or performance of the Contract, using such information only as necessary for Contract performance. The Customer retains exclusive rights to information use.
9.2 Confidentiality obligations remain effective throughout the Contract duration and after termination.
9.3 Upon Contract termination, the Supplier returns all Client materials within 15 days, in hard copy or digital form, without retaining copies.
9.4 Per Italian Civil Code Article 1381, the Supplier ensures all parties accessing confidential information comply with confidentiality obligations.
10.1 The Supplier cannot assign the Contract or obligations without prior written Customer consent. The Customer authorizes subcontractor use, but the Supplier remains solely responsible for all Contract activities.
10.2 The Customer cannot assign the Contract or obligations to third parties.
10.3 Breach of assignment obligations results in Contract termination per Italian Civil Code Article 1456 upon written declaration by the affected party.
11.1 Communications between Parties occur in writing via hand delivery, registered letter with receipt, courier, or PEC to Order Form addresses.
11.2 Address changes must be immediately communicated per this Article's procedures. Communications to previously indicated addresses remain valid if changes weren't notified.
11.3 Any amendment of this Agreement shall only be made in writing.
Any dispute relating to the Contract, including validity, interpretation, execution, or termination matters, falls under the exclusive jurisdiction of the Supplier's Court, excluding all other judicial authorities.
For any questions regarding these Terms of Service, please contact:
Ricasoli Group S.r.l.