Last updated: 1 October 2026.
General terms of use of the website and booking conditions for travel services
These Terms and Conditions (the “Terms”) govern access to and use of the website www.ricasolitravel.com (the “Website”) and the booking of travel and mobility services offered by Ricasoli Travel, a brand of Ricasoli Swiss SA, Via Giacometti 1, 6900 Lugano, Switzerland, UID CHE-410.717.248 (“Ricasoli Travel”). By submitting an enquiry or making a booking, the client confirms having read and accepted these Terms.
Ricasoli Travel is an IATA-accredited travel agency (IATA Code 81269742) that designs and coordinates travel services for its clients. Services include, without limitation: chauffeur services, hotel bookings, air ticketing, private jet and helicopter charter, and lifestyle services (e.g. event tickets, yacht and car rental, bespoke experiences).
Unless otherwise expressly stated in the booking confirmation, Ricasoli Travel acts as a travel agency and intermediary between the client and the suppliers of the individual services (airlines, aircraft operators, hotels, chauffeur services and other suppliers). Ricasoli Travel is not the carrier or the actual provider of the service and does not operate aircraft. The individual services are provided by the respective suppliers and are subject to their conditions of carriage and supply, including airline fare rules and hotel conditions, which are communicated to the client before booking.
Information, prices and quotations published or provided through the Website do not constitute a binding offer. The contract for each service is concluded when Ricasoli Travel sends the client written confirmation of the booking, without prejudice to the client’s obligation to make the payment due within the time limits stated for each service.
Prices are stated for each service and include, where applicable, value added tax (VAT) and agency fees. Taxes, surcharges and charges applied by suppliers (e.g. airport taxes) are stated before the booking is concluded. Prices are expressed in Swiss francs (CHF) and/or euros (EUR), as indicated for each service.
Payment methods and terms are stated for each service at the time of booking.
The cancellation, change and refund conditions for each service are those applied by the respective supplier (e.g. airline fare rules or hotel conditions) and are communicated to the client before the booking is concluded. Ricasoli Travel assists the client in handling such requests within the limits of the suppliers’ conditions. Agency fees for work already performed are non-refundable, unless the cancellation is attributable to Ricasoli Travel.
Swiss law does not provide a general right of withdrawal for distance or online contracts. Where mandatory provisions of the law of their country of residence apply to a consumer resident in the European Union, the fourteen-day right of withdrawal is in any event excluded for accommodation, transport, car rental, catering and leisure services provided on a specific date or within a specific period (Art. 16(l) of Directive 2011/83/EU).
The client is responsible for the accuracy of the data provided for the booking and for holding the documents required for travel (identity card or passport, visas, health certificates where required). Ricasoli Travel provides general information on entry requirements on request but is not liable for the consequences of missing or invalid documents, except where it is at fault.
Ricasoli Travel is liable for the diligent performance of its intermediation and organisation activities. It is not liable for services performed by suppliers, for which each supplier is liable under its own conditions and applicable law, including international transport conventions (e.g. the Montreal Convention). To the extent permitted by law, Ricasoli Travel’s liability for slight negligence is excluded. Liability for wilful misconduct or gross negligence (Art. 100 of the Swiss Code of Obligations) and any other liability that cannot be excluded or limited by law, including mandatory consumer rights, remains unaffected in all cases.
Ricasoli Travel is not liable for any failure or delay in performance caused by events beyond its reasonable control, such as natural disasters, measures taken by public authorities, strikes, airspace closures, armed conflicts or health emergencies.
All content on the Website is owned by Ricasoli Swiss SA or by third parties that have authorised its use. Any unauthorised use is prohibited. Users undertake to use the Website lawfully and not to impair its operation or security.
Personal data is processed in accordance with the Privacy Policy published on the Website.
Complaints may be sent to info@ricasoligroup.ch. Ricasoli Travel will endeavour to respond within 30 days.
These Terms and the contracts concluded with Ricasoli Travel are governed by Swiss law. The place of jurisdiction is Lugano (Switzerland). Mandatory consumer protection provisions remain reserved: in particular, consumers may also bring proceedings before the courts of their own domicile and may be sued only before those courts (Art. 32 of the Swiss Civil Procedure Code; Arts. 15–17 of the Lugano Convention), and the law applicable to consumer contracts is determined in accordance with Art. 120 of the Swiss Federal Act on Private International Law.
Ricasoli Travel may amend these Terms; contracts are governed by the version published on the Website at the time of booking.
These Terms are drafted in Italian and translated into French, German and English. In the event of any discrepancy, the Italian version prevails.