Last updated: September 2026.
General terms governing use of the website and the booking of travel services
These Terms of Service (the “Terms”) govern access to and use of the website www.ricasolitravel.com (the “Website”) and the booking of the travel and mobility services offered under the Ricasoli Travel brand. By accessing the Website or submitting an enquiry, the user declares that they have read, understood and accepted these Terms.
The contracting party is Ricasoli Group S.r.l., with registered office at Via Senato 29, 20121 Milan (MI), Italy, tax code and VAT no. 08638750961, R.E.A. MI - 2038959, share capital EUR 10,000.00 fully paid up, PEC ricasoliconsulting@legalmail.it.
Ricasoli Group S.r.l. is a single company operating on the market through several brands, each specialised by sector and none of which has separate legal personality: Ricasoli Travel (travel and mobility services), Ricasoli Realty (real estate services) and Ricasoli Stays (short lets and property management). Any reference to a brand in this document is to be understood as a reference to Ricasoli Group S.r.l.
Ricasoli Travel is an IATA-accredited travel agency (IATA Code 81269742 — IATA TIDS 96066843) which designs and coordinates travel services for its clients. The services include, by way of example: chauffeur services, hotel reservations, air ticketing, private jet and helicopter charter, as well as lifestyle services (for example event ticketing, boat and car rental, bespoke experiences).
Ricasoli Travel acts as a travel agency and as an intermediary between the client and the suppliers of the individual services (air carriers, aircraft operators, hotels, chauffeur services and other suppliers). Unless otherwise expressly stated, Ricasoli Travel is neither the carrier nor the party physically performing the service and does not operate aircraft. The individual services are provided by the respective suppliers and are subject to their conditions of carriage and supply, including carriers’ fare rules and hotels’ terms, which the client accepts upon booking.
The services are sold as individual travel services. Should Ricasoli Travel combine, for an inclusive price, two or more travel services for the purpose of the same trip, the rules on package travel referred to in the annex to these Terms shall apply.
The information and quotations published or provided through the Website constitute an invitation to treat and not an offer to the public. The contract for each service is concluded when Ricasoli Travel sends the client written confirmation of the booking and receives the payment due, as indicated for each service.
Prices are stated for each service and include, where applicable, VAT and agency fees. Taxes, surcharges and charges applied by suppliers (for example airport taxes) are stated before the booking is completed. Unless otherwise indicated, prices are expressed in euro.
Payment methods and terms are indicated for each service at the time of booking. Where payments are collected online through the Website, they are processed by a payment service provider in compliance with the PCI-DSS standard; Ricasoli Travel does not store full card details.
The cancellation, change and refund terms of each service are those applied by the relevant supplier (for example the air carrier’s fare rules or the hotel’s terms) and are communicated to the client before the booking is completed. Ricasoli Travel assists the client in handling such requests within the limits of the conditions applied by suppliers. Agency fees for the services rendered may be non-refundable.
Pursuant to Article 59(1)(n) of the Italian Consumer Code (Legislative Decree 206/2005), the fourteen-day right of withdrawal does not apply to transport, accommodation, car rental and catering services, nor to leisure services, where the contract provides for a specific date or period of performance.
The client is responsible for the accuracy of the data provided for the booking and for holding the documents required for travel (identity card or passport, visas, health certificates where required). Ricasoli Travel is not liable for the consequences of the absence or irregularity of such documents.
Where the booking concerns passengers other than the person making it, the latter declares that they are authorised to provide their personal data and undertakes to bring the content of the Privacy Policy published on the Website to their attention. The client acknowledges that passenger data are transmitted to carriers, suppliers and, in the cases provided for by applicable law, to the border authorities of the countries of departure, transit and destination.
To the maximum extent permitted by applicable law, Ricasoli Travel is liable for the diligent performance of its intermediation activity and not for the services physically performed by the suppliers, each of which is liable in accordance with its own terms and with applicable law (including international transport conventions). Nothing in these Terms excludes or limits liability which cannot be excluded or limited by law, including consumers’ mandatory rights.
Ricasoli Travel is not liable for non-performance due to events beyond its reasonable control, including natural disasters, measures of the authorities, strikes, airspace closures or health emergencies.
All content of the Website belongs to Ricasoli Group S.r.l. or to third parties who have licensed its use. Any unauthorised use is prohibited, including the massive or systematic extraction of content. Users undertake to use the Website in compliance with the law and not to impair its operation or security.
Personal data are processed in accordance with the Privacy Policy published on the Website. Cookie preferences may be changed at any time through the Cookie preferences control located in the footer.
Complaints may be addressed to booking-eu@ricasolitravel.com. Pursuant to Article 141-sexies of the Italian Consumer Code, consumers resident in the European Union may use the alternative dispute resolution (ADR) mechanisms provided for by law. The European Online Dispute Resolution (ODR) platform ceased operating in 2025 and is therefore not referred to.
These Terms are drafted in Italian and made available also in the other languages in which the Website is published. In the event of any discrepancy, the Italian version prevails.
These Terms are governed by Italian law. The Court of Milan shall have jurisdiction over any dispute, without prejudice to the mandatory provisions protecting consumers, who retain the jurisdiction of their place of residence or elected domicile.
Ricasoli Travel reserves the right to amend these Terms; the applicable version is the one published on the Website at the time of booking.